Man with Van Petts Wood Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Petts Wood provides transport, removal and related services within Petts Wood and surrounding areas, as well as to and from other locations in the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied unless we agree otherwise in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any man and van, house move, flat move, office move, single item or multi-item transport, loading, unloading, packing assistance, or related removal service we provide.
1.2 We, us, our means the provider of the Service trading as Man with Van Petts Wood.
1.3 You, your means the person, firm, partnership, company or other organisation requesting or accepting the Service.
1.4 Goods means any items, belongings, furniture, equipment, boxes or other property which we are asked to move, transport, handle or store, including their packing and packaging materials.
1.5 Contract means the agreement between you and us for the provision of the Service, comprising these Terms and Conditions and any written quotation, confirmation or variation we issue.
2. Scope of Service
2.1 We provide man and van and removal services for domestic and commercial customers, including moves within the local area and to other destinations across the UK.
2.2 Unless specifically agreed in writing, the Service does not include packing or unpacking, dismantling or reassembling furniture, disconnecting or reconnecting appliances, removal of doors or windows, or specialist services such as hoisting or use of external lifting equipment.
2.3 We reserve the right to refuse to move any Goods that we reasonably believe may be unsafe, illegal, prohibited, insufficiently packed, or likely to cause damage to our vehicle, equipment, personnel, or other customers goods.
3. Booking Process
3.1 You may request a quotation by providing details of the collection and delivery addresses, access conditions, dates and times, type and quantity of Goods, and any special requirements. Quotations are based on the information you provide.
3.2 Bookings are only confirmed once we have accepted your request, allocated a vehicle and crew, and you have accepted our quotation and any applicable terms relating to payment or deposits. A provisional quotation or availability discussion does not create a binding Contract.
3.3 You must ensure that all information provided at the time of booking is complete and accurate, including details about restricted access, parking limitations, stairs, lifts, long carry distances, or any other factor which may affect the time, difficulty, or safety of completing the Service.
3.4 If, on arrival, the actual circumstances differ significantly from the information you supplied, we may adjust the price, amend the Service, or in serious cases decline to proceed. Any additional time, labour, distance or waiting incurred as a result of inaccurate or incomplete information may be charged at our prevailing rates.
3.5 Bookings are subject to availability. We may decline or cancel bookings at our discretion where we are unable to provide the Service safely, lawfully, or in accordance with these Terms and Conditions.
4. Quotations and Pricing
4.1 Unless otherwise stated, our quotations may be offered on an hourly, fixed, or minimum charge basis. The basis of charging will be explained at the time the quotation is given.
4.2 Quotations normally exclude congestion charges, tolls, parking charges, ferry charges, storage fees, packing materials, and any third-party costs, unless expressly specified. Such charges will be added to your final bill where applicable.
4.3 Quotations are valid for a limited period specified by us, after which we may revise them. We may vary the quotation where:
a) You change the date, time, addresses or scope of the Service;
b) Access issues, parking restrictions or additional items not previously declared arise;
c) Delays occur due to reasons beyond our reasonable control, including waiting for keys, agents, or building access;
d) The weight, size or nature of the Goods differs from what was described at the time of quotation.
5. Payments
5.1 We may require full payment or a deposit in advance to confirm your booking. Any deposit requirements will be made clear at the time of booking.
5.2 Unless agreed otherwise, payment is due immediately upon completion of the Service on the day of the move. For longer or more complex moves, we may require staged payments.
5.3 We accept payment by the methods we specify at the time of booking. You must ensure cleared funds are available when payment is due.
5.4 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may withhold delivery of Goods still in our possession until full payment is received.
5.5 Where payment is to be made by a third party on your behalf, you remain fully responsible for any outstanding balances if that third party fails to pay.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by notifying us within our specified notice periods.
6.2 If you cancel with more than 7 days notice before the scheduled Service date, we will normally refund any deposit paid, less any non-recoverable costs already incurred by us.
6.3 If you cancel between 7 days and 48 hours before the scheduled Service date, we may charge a cancellation fee of up to 50 percent of the quoted price to cover allocated time and costs.
6.4 If you cancel with less than 48 hours notice, or on the day of the move, we may charge up to 100 percent of the quoted price.
6.5 Where you request changes to the date, time or scope of the Service, we will do our best to accommodate you but cannot guarantee availability. Changes may result in revised pricing.
6.6 We reserve the right to cancel or postpone the Service due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other events which make it unsafe or impossible to proceed. In such cases, we will offer an alternative date or refund any payments received for the affected booking, but we will not be liable for consequential losses.
7. Your Responsibilities
7.1 You are responsible for:
a) Ensuring that all Goods are properly and securely packed, unless we have agreed to provide packing services;
b) Removing or securing any loose fittings, cables, or detachable parts before transport;
c) Ensuring that any appliances are disconnected, drained and ready to move;
d) Arranging adequate access and parking for our vehicle at both collection and delivery addresses, including any permits or authorisations required;
e) Being present or appointing a representative at both collection and delivery addresses to direct our crew and sign any relevant documents;
f) Checking that nothing has been left behind before we depart each location.
7.2 You must not ask our personnel to do anything which is unsafe, unlawful, or outside the agreed scope of the Service. We may reasonably refuse any request which could put our staff, vehicle, or property at risk.
8. Goods Not Accepted for Removal
8.1 Unless we have agreed in writing, we do not accept for removal or transport:
a) Hazardous, toxic, flammable, explosive or illegal items;
b) Cash, securities, precious metals, jewellery, watches or similar high-value items;
c) Plants, animals or perishable goods that may suffer damage or deterioration;
d) Goods requiring special licences, permits or specialist handling beyond our standard service.
8.2 If we discover such items among your Goods without prior written agreement, we may refuse to move them, and you will be responsible for any resulting costs or delays.
9. Waste and Disposal Regulations
9.1 We are not a general waste carrier and will not remove household, building or commercial waste unless we have specifically agreed and are acting in accordance with applicable waste carriage regulations.
9.2 You must not include in the Goods any items which are considered controlled waste or which require disposal at a licensed facility, unless we have agreed a separate waste removal service and any associated charges.
9.3 Where we agree to transport items for disposal, you confirm that you have the right to dispose of them and that they do not contain hazardous or prohibited materials. You remain responsible for any penalties, costs or claims arising from unlawful or improper disposal of items you present to us.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in providing the Service. Our liability for loss or damage is subject to the limitations in this section.
10.2 We are not liable for loss or damage arising from:
a) Your failure to pack Goods adequately or correctly;
b) Inherent defects or pre-existing damage in the Goods;
c) Normal wear and tear, scratching, or minor marks consistent with handling and transport;
d) Disassembly or reassembly of furniture or appliances carried out at your request;
e) Goods packed by you in containers which we have not checked before removal;
f) Delays caused by traffic, road closures, access problems, or events beyond our reasonable control.
10.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable replacement or repair cost up to a maximum amount per job, as specified in our quotation or confirmation. If no amount is specified, our maximum liability will be limited to a reasonable sum, having regard to the price paid for the Service.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress, or loss arising from delays in obtaining keys, access or completion of property transactions.
10.5 If you wish us to accept a higher level of liability for your Goods, you must request this in writing before the move and, if we agree, pay any additional charge specified for enhanced cover.
11. Claims and Time Limits
11.1 You must inspect the Goods upon delivery and notify us as soon as reasonably practicable of any visible loss or damage.
11.2 Any claim relating to loss or damage must be submitted to us in writing within 7 days of the date of the Service, providing reasonable details of the nature and extent of the loss or damage. We may request supporting evidence such as photographs, receipts or repair estimates.
11.3 Failure to notify us within this time may affect our ability to investigate the claim and may reduce or extinguish any liability we might otherwise have had.
12. Delays and Waiting Time
12.1 While we make reasonable efforts to meet agreed arrival and completion times, all times given are estimates. Traffic, weather, access issues and other factors can cause delays.
12.2 If we are delayed for reasons beyond our control, we will not be liable for consequential losses or penalties you may incur. Where feasible, we will keep you informed and work with you to complete the Service as soon as reasonably possible.
12.3 Waiting time arising from delayed access, late key release, or issues at either property may be charged at our standard hourly rates when it exceeds any waiting time allowance set out in the quotation.
13. Insurance
13.1 We maintain appropriate insurance for our vehicles and public liability in order to operate lawfully and responsibly.
13.2 It is your responsibility to arrange any additional insurance you consider necessary to cover the full value of your Goods during loading, transit and unloading.
14. Complaints
14.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with our driver or team leader on the day where possible, so that we can attempt to resolve it immediately.
14.2 If the issue is not resolved, you should submit a written complaint as soon as reasonably practicable with full details of your concerns. We will investigate and respond within a reasonable time.
15. Data Protection
15.1 We will collect and use your personal information only as necessary to provide the Service, manage bookings, process payments, and comply with legal obligations.
15.2 We will take reasonable measures to keep your personal information secure and will not sell your details to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Service or the Contract are governed by the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.
17. General
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
17.3 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
17.4 These Terms and Conditions, together with any written quotation or confirmation, form the entire agreement between you and us in relation to the Service and supersede any prior discussions or representations.
